Responding to questions or problems regarding the item and its features
Fixing bugs and reported issues
Providing updates to ensure compatibility with new software versions
Item support does not include
Support for third party Themes, plug-ins & Softwares
Before seeking support, please...
Make sure your question is a valid Plugin Issue and not a customization request.
Make sure you have read the documentation thoroughly and any related video guides before asking support on how to accomplish a task.
If you have customized the plugin and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide it with your changelog.
Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.