# Support Desk

### Submit Queries From [**Profile Page**](https://codecanyon.net/user/hyvikk)

### **OR**

### **Mail Us @** [**support@hyvikk.com**](mailto:support@hyvikk.com)

**---------------------------------------------------------------------------------------------**

###  :white\_check\_mark: **Support for this item includes**

*  Responding to questions or problems regarding the item and its features
*  Fixing bugs and reported issues
*  Providing updates to ensure compatibility with new software versions

### :x: **Item support does not include**

*  Customization services 
*  Support for third party **Themes, plug-ins & Softwares**

###  :warning: **Before seeking support, please...**

*  Make sure your question is a valid Plugin Issue and not a customization request.
* Make sure you have read the documentation thoroughly and any related video guides before asking support on how to accomplish a task.
* If you have customized the plugin and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide it with your changelog.
* Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.